Your money, watched closely
Security starts before you ever log in: we meet you and check your ID in person. Online banking adds layers of protection on top, and puts the controls in your hands.
How we protect your accounts
Six layers working together, most of them without you having to lift a finger.
Verified in person
Every account is opened face to face with checked ID, so nobody can open one in your name online.
Two-step login
New devices need a one-time code sent to the phone number we verified with you.
Encrypted connections
Everything between your device and our systems is encrypted, and sessions time out when idle.
Fraud monitoring
Payments are checked against your usual patterns, and anything unusual is paused for review.
Alerts you choose
Get told about logins, payments and changes to your details the moment they happen.
Card freeze
Stop your card working in one tap, and start it again when you’re ready.
Every dollar has someone watching over it
Our fraud team reviews flagged payments around the clock. If something looks wrong, we pause it and contact you before any money leaves.
We will never ask you for
- Your online banking password or full PIN
- A one-time code we’ve sent you
- To move money to a “safe account”
- To download software so we can see your screen
If anyone asks, even if they say they’re from West Finance Trust, hang up and call us on the number on the back of your card.
Simple habits that keep you safe
- Type our address, westfinacetrust.com, yourself instead of following links in messages
- Our emails only ever come from an address ending @westfinacetrust.com
- Use a password you don’t use anywhere else
- Keep your phone’s software up to date
- Turn on alerts for every card payment
Think something’s wrong? Call us now
Freeze your card in online banking first, then call. Fraud reports are answered around the clock.